ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence and public security segments.
Collaboration is key to our success. We prioritize open communication, constructive feedback, and a willingness to help others. We are committed to creating a supportive work environment that encourages excellence, innovation, and continuous improvement. We're looking for individuals who share our values and are excited to join us on our cyber mission.
Join our Cyber Business
We are an industry leader in cybersecurity with over two decades of experience, we deliver a holistic suite of trusted cybersecurity solutions to empower cyber resilience for government and ministries, critical infrastructures, and commercial enterprises. Backed by our indigenous capabilities and deep domain expertise, we offer robust cyber-secure products and services in cryptography, cybersecurity engineering, digital authentication, SCADA protection, audit and compliance. We specialise in the design and build of security operations centres for cybersecurity professionals and provide managed security services to strengthen the cybersecurity posture of our government and enterprise customers.
Objectives of this Role
- Act as the main point of contact in all matters relating to client concerns and needs
- Build and strengthen client relationships to achieve long-term partnerships
- Maintain accurate client records, keeping track of any contract updates and renewals
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
Daily and Weekly Responsibilities
- Take inquiries and requests from customers and address their needs
- Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
- Meet regularly with other members of the team to discuss progress and find new ways to improve business
- Generate progress reports to give to clients and higher-ups within the organization
- Identify, upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
Job Requirements
- Professional experience in a sales or customer service role, preferably in IT/Technology/ Engineering domain
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback
- Ability to multitask and juggle several responsibilities simultaneously
- Strong written and verbal communication skills
- Good attention to detail and organizational skills
- Exceptional verbal and written communication skills
- Ability to collect, track, and analyze large amounts of data.
- Adaptability and strong problem-solving skills
- Excellent active listening skills
- Ability to build rapport and collaborate with others within the company and externally
- Understanding of consumer behaviors and industry trends
- Adequate, accurate product knowledge.
- Work location: Jurong East
- Singaporeans only
Find out more: https://www.stengg.com/cybersecurity
ST Engineering believes in fostering a culture where team members are encouraged to overcome challenges, explore new ideas, and work together to succeed. We value individuals who are determined to push beyond the boundaries, and have a thirst for knowledge, continuous learning, and self-improvement.
