Key Responsibilities:
- Assisting Operations Managers with responsibility to the Region in performing day-to-day operational tasks for those Clients assigned to the Operations Manager.
Operations
-Receive shipment information from clients (invoice, HAWB, PL, Datasheets, etc).
-Process shipment documents.
-Tracking of shipments or with agents in different countries or direct contact with other offices.
-Coordinate phone calls with agents to solve issues if needed
Administration
-Data entry – create shipments and upload shipments information to company’s
-operative system
-Gather and save documents related to shipments on files and internal system-----Keep information/files updated include fees for shipments
-Provide reports as per Ops Manager requests in regards with shipments status or any matter.
- Maintain regular communication with Agents within the region and with the other Global regional offices
- Preparation of regular reports as per Client specific needs
- Input and maintain accurate data as established by corporate policy/procedures and per system requirements.
- Escalate to Ops Manager for any situation / issues when it cannot be resolved directly or if the issue requires strategic guidance/decision
- Support on the preparation of QBRs
- Manager support.
- Prepare reports as per Ops or Regional Manager’s request.
- Administrative and operational activities as per company needs.
This position will have direct contact with National & International Suppliers and Clients via emails,phone calls and sometimes face to face meetings.
Qualifications:
- Polytechnic Graduate or ongoing studies ideally in International Trade / Logistics / Customs / Compliance
- Prior 1-2 experience in similar role
- Proficient in Windows (Word /Excel/ Power Point) and Outlook
- Proficient in English
