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Jobs in Singapore   »   Jobs in Singapore   »   Transportation / Logistics Job   »   *PERM* Air Freight Export Specialist- ($3800 to $4000) #NJE
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*PERM* Air Freight Export Specialist- ($3800 to $4000) #NJE

Recruit Express Pte Ltd

Recruit Express Pte Ltd company logo

Job Scope

  • Care for cargo - Check Station Metrics Widget; Check LCM (Life Cycle Monitor) – ensure On-time performance against customer promise.
  • Accepts all booking orders (from customer or overseas office) and processes them for handover to Operations.
  • Acts as key contact for allocated customers – Own the customer, quality, gross profit.
  • Stays informed on shipment and exception status for allocated customers.
  • Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
  • Handles customer enquiries.
  • Builds partnership and respond promptly - Takes and handles any customer complaints/feedback; solves customer complaints or assigns tasks to other functions
  • Participates in joint Sales visits if necessary.
  • Offer innovative solutions through upselling
  • Passes on leads to Sales.
  • Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete, where applicable.
  • Collaborates closely with Export Operations, Freight planning team and other departments for smooth handling of shipments and continuous updates.
  • Escalates issues, if required.


[Joy Yeow Zhi Qian]

[Personnel EA Registration Number: R2096261]

Recruit Express Pte Ltd EA Licence No: 99C4599

We regret that only shortlisted candidates will be contacted.


✱   This job post has expired   ✱

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