Job Scope:
- Administration and processing of online orders on E-commerce platforms such as Shopee / Lazada / TikTok / Facebook for our Malaysia platform
- Maintain and ensure product information such as pricing, inventory is up-to-date and accurate.
- Produce/Create Reels and TikToks, in consultation with our account managers and other creatives.
- Daily monitor and reply customer inquiries appropriately across all E-commerce platforms to ensure a reliable and consistent customer experience, aligned with best-practices
- Handle & Manage to follow up with customers' requests, enquiries, orders etc
- Daily monitor on product reviews / ratings and reply to queries to ensure customer satisfaction
- Manage to come up with solutions by communicating with online platform's customer service
- Coordination of packing & arrangement on the shipment base on our Logistics;
- Assistance with price adjustments / promotion deals on e-commerce platform
Requirements:
- Minimum SPM qualifications with credits in English & Bahasa Malaysia.
- Good knowledge in working with E-commerce portal such as Shopee, Lazada, etc
- Able to adapt to a fast paced working environment with tight deadlines
- Excellent communication skills in email, customer enquiries and feedbacks.
- Ability to work well under pressure, detail oriented and has strong logical and critical thinking to solve problems.
- Able to work independently.
- Malaysian resident only
Benefits:
- Opportunities for promotion
- Travel opportunities for events and tradeshow
Schedule:
- Work From Home
