Cisco is looking for a Collaboration Renewals Specialist to join our Collaboration Renewals Sales team. The team forms part of the Customer Success Sales organization which is one of Cisco’s fastest growing sales teams and is a talent engine for Cisco Sales with diverse and motivated teams that consistently delivering profitable growth.
What You’ll Do
A Renewals Specialist for the Collaboration portfolio of Software technologies is an exciting role, where the ability to collaborate is at its core and no two days are the same. As the lead specialist for your region you will be responsible for driving growth in renewals sales and crafting a successful customer renewal experience. This will be achieved by sharing customer value propositions for Collaboration offers, addressing objections, adoption barriers, competitive risks, and highlighting compelling migration and expansion options. The role requires close collaboration directly with customers, partners and internal team members across sales, engineering and marketing.
- Build, develop and execute a sales pipeline based on upcoming renewals for near-term in quarter growth while running the future-term pipeline to work early and ahead of time on key future renewals.
- A strong sales competence and confidence when communicating the business benefits Collaboration Software provides customers.
- Educate and excite our Partners and partner teams on the Renewals story, drive engagement and understanding of the market and build business development opportunities.
- Strong data analysis skills, supporting quote creation and closing renewals opportunities for accounts.
- Lead and build sales opportunities - working closely with Cisco Partners, Solution Specialists, and technical teams to build a renewals strategy for key accounts.
- Use CRM like Salesforce to track current/potential customer interactions and drive progression of opportunities through the sales cycle.
Who You’ll Work With
We serve our customer life-cycle through a series of selling motions to drive higher value and an efficient experience from Cisco solutions to drive relevant business outcomes. We are a global, dynamic team that brings excitement to the sales environment every day. We connect Cisco customers with solutions that can transform their businesses and change the world for the better. You will discover a creative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes and are all highly encouraged to give back to our local communities.
Who You Are
- Bachelor's Degree or Equivalent Experience
- Collaboration Software solutions sales/renewals experience – beneficial
- A high orientation to detail and capable of handling a large volume of accounts, tasks and responsibilities.
- Experience using CRM tools like Salesforce.com – beneficial.
- Seeking a dynamic individual with strong analytical skills, including expertise in ROI analysis, TCO evaluation, problem-solving, and a proven track record in ensuring customer success.
- Strong customer service, listening and presentation skills.
- Excellent verbal (via telephone) and written (via email) communications skills.
- A Self Starter / High Energy / Positive Demeanor / Customer Focused
