The role is responsible for carrying out basic tasks at a customer site or multiple customer sites in a region. All of which can include but are not limited to, inventory management, purchasing, shipping, receiving, chemical tracking, storeroom tracking, and even product delivery.
- Perform inventory management-related functions such as monitoring slow moving and dead stock, conducting cycle counting and yearly inventories, reporting, etc.
- Increase VWR revenue by monitoring customer spending, providing daily customer service functions, and interfacing with the customer relative to inventory management.
- Perform purchasing functions such as providing level 2 and 3 ESS support (B/O, DFS, or 3P Support), managing quotes, document control, filing, and records maintenance, sorting and monitoring reclaimed and recyclable material, resolving open
invoices/pricing, and forecasting, etc - Responsible for all customer service related functions including but not limited to: order entry, reporting, basic cross-referencing and
product conversions to VWR brand or best buy products, maintaining metrics, and cost avoidance, etc. - Perform shipping coordination activities such as shipping customer material (including hazardous materials), answering customer calls, handling routine issues, operating a hand-jack and forklift, entering relevant shipping information into the customer computer system, and maintaining inspections on safety stations and equipment.
- Responsible for handling hazardous material and preparing shipping documentation and packaging requirements.
- Interface directly with customer POC, purchasing directors, facility directors, plant
- managers, etc. responsible for managing consigned, non-consigned, customer-owned,
- and 3rd party inventory onsite at the customer location.
- Utilize VWR and basic customer computer systems (ESS, Citrix, Info Access, Intranet,
- StockTracker, ChemSW, and customer-specific ERP systems as well as customer-
- specific shipping systems ) in fulfillment of job duties.
- Meet goals and objectives: revenue, safety, performance, and quality.
- Create programs for enhanced service efficiencies.
- Interfacing with manufacturing reps.
- Document SPI Requests.
- Perform other duties as assigned.
Qualifications (Education/Training, Experience, and Certifications)
- at least ITE or Higher education is preferred
- 3 -5 years equivalent experience in material handling/inventory replenishment or customer service
- Environmental Health Safety knowledge is a plus
- Cross-referencing and inside sales experience a plus
