About Us
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Candidate Requirements:
- Hands-on experience with how the internet works and the desire to expand that knowledge. For example:Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, or HTTP
Reverse and forward proxies and the applications of both
Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust
Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, or TLSv1.3
Enjoy the adventure of troubleshooting technical problems
Understand why Cloudflare plays an important role on today’s internet - Minimum 5 years of customer/partner-facing experience, and experience translating business requirements into technological solutions.
- Proven experience building deep technical relationships with channel partners, systems integrators, and third-party developers to deliver high-impact Cloudflare solutions.
- Excellent communication, documentation, problem-solving, and project management skills
- Experience with a scripting language (e.g. Python, JavaScript, Bash) will be an advantage
- Fluency in English and Mandarin is required to work with regional partners
Bonus points:
- Hands-on experience with similar Cloudflare Solutions (Zscaler, Akamai, Imperva, Cloudfront, etc.) will be preferred
- Experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2
Job Roles:
- Cloudflare Partner Services organization provides services and product implementation advisory expertise to our strategic Services Partners to help them build service management offerings around Cloudflare.
- As a Technical Services Manager (TSM), you will draw on your technical acumen and partner-facing skills to help Services Partner successfully migrate, implement, and manage Cloudflare solutions.
- In this role, you will manage the successful technical delivery of Services Partner engagements to drive customer adoption of Cloudflare solutions, for example, Cloudflare Zero Trust, Application Services, Network Services, and Edge Developer solutions.
- You will build deep technical relationships and regularly engage with diverse stakeholder groups within the partner and customer organizations (as needed), including executives of large enterprises and a cross-functional and geographically dispersed team.
- You'll utilize your relationship management skills and technical credibility to effectively communicate at all levels of the organization.
- Ability to travel (domestically and internationally) approximately 25% of the time, as needed.
Job Responsibilities
- Develop strategic relationships with partner organization stakeholders to understand their services business offering and develop strategic roadmaps.
- Provide Services Partners with technical guidance, timelines, milestones, migration goals, and business transformation strategies to address customer technical requirements.
- Build up Services Partners' technical competency in delivering Cloudflare services during the incubation period.
- Lead quarterly technical services reviews to better Services Partners' technical needs.
- Plan for Services Partners Practice workshops partnering with Customer Support, Technical Marketing Engineering, Product and Enablement team to ensure Partner Service Delivery success during migration/implementation projects.
- Work with Partners and Support to guide issues/escalations to resolution, as needed, with regards to migration/implementation projects.
- Develop best practices and assets based on the learnings from project engagements to support initiatives to scale through partners and accelerate Cloudflare adoption.
