RETAIL & SALON MANAGER [SKIN CARE]
Niks Professional Ltd
Singapore
Full Time
Full Job Description
Niks Professional Ltd, recently listed on the Catalist Board of the Singapore Exchange, is an integrated medical skin care provider, incorporating family practice dermatology and aesthetic medical services, skin care products, facial treatment and medical camouflage service under one roof and a single NIKS brand.
Job description
· Manage 3 outlets that encompass retailing of skin care products and provision of facial treatment services.
· Oversee outlet sales, operations, marketing and processes with a view to growing revenues.
· Lead, manage and motivate a team of customer service consultants and therapists to achieve their goals.
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· Evaluate staff performance, provide feedback and coaching on an ongoing basis. Implement measures to improve performance measures.
· Maintain effective communications with management to ensure smooth and compliant operations of all outlets.
· Work closely with the outlets on the execution of sale and promotional activities.
· Handle customers' feedback/complaints, provide service recovery effectively.
· Periodically review, maintain and update policies.
Requirements:
· Minimum 3 years of experience in supervising and managing retail and/or salon outlets.
· Strongly oriented to revenue and growth while maintaining strong commitment to ethical practices.
· Capable of building team spirits across various outlets, manage sales, operations and simultaneously meet customer satisfaction.
· Willing to attend to urgent matter during retail hours.
