Responsibilities
- Attend to all incoming calls and redirect to the respective officer in-charge.
- To make timely and important announcements through the Public Address (PA) system to notify all staff, as and when required.
- Maintain BNH’s Visitor Management Software.
- Ensure that all visitors adhere to prevailing Safe Management Measures by AIC/MOH, if applicable.
- To handle any queries, feedback from visitors and to escalate any concerns / incidents to Senior Manager - Operations for immediate assistance or contact SPF directly, should the situation warrant any timely intervention.
- Receive and direct visitors, contractors, and delivery personnel promptly with adherence to MOH/AIC’s prevailing advisory, if applicable.
- Ensure proper recording of visitors (NOKs, Sponsors/Donors, Volunteers) with Visitor Management system and staff movement.
- Perform administrative / clerical duties including photocopying, distributing all incoming and outgoing mails, incoming faxes, requisition of stationeries / office supplies and ordering of staff name tag / name stamp / company chop / name card / fruit basket etc.
- Ensure all medical specimens are dispatched in a timely manner daily, when required.
- Receive deliveries include letters, goods (including online purchases by staff) on behalf of various stalk holders.
- Issue meeting room key based on reservation and ensure all meeting rooms are locked after use. Ensure all whiteboard markers in the meeting rooms are usable.
- Support Finance department in collection of payment by NOKs / residents.
- Management of keys in the Key Press at the Reception counter as well as aircon / projector remote control for the meeting rooms and mouse and power cable for shared laptop in the meeting room. Maintain proper records for issuance of room key with related items eg. Remote control etc.
- Support Transport request with Optimo Route software. Liaise with driver for ad hoc / urgent request.
- Tracking issuance of ART kits.
- Generate monthly report for Postage stamp and ART kits.
- Update of phone list.
- Undertake any other duties assigned by the Reporting Officer, Senior Manager or Head of Centre (HOC).
Requirements:
- Minimum “N” or “O” Level qualification
- At least 2-3 years of relevant experiences. Possesses healthcare working experience will be advantage.
- IT savvy; familiar with MS Office suite and able to engage various stakeholders, visitors, etc.
- A team player
- Able to multi-task and work independently
- Able to work in a Nursing Home
- 5-day work week
- Work at front counter, remote-work is not feasible
