Job Description:
- Adhere to and maintain service sequences execution as per outlet’s SOP.
- Acquires guests’ feedback to assist the Operations Manager in identifying shortfalls and strategize areas of improvement.
- Assisting the outlet’s management by following up on relevant pending operational needs pertaining to stock control, HR matters and FFE.
- Provide support to ensure end of shift Daily Sales Report and cashier reconciliation are done and reported accurately in line with company policies and procedures.
- Liaising with the Operations Manager to ensure that OJT assigned is carried out accordingly and timely aligned with HR OJT’s procedures.
- Ensure trainees are trained on various job tasks as specified in accordance to outlet’s operational needs and demands.
- Provide a fair and just assessment of trainee’s OJT performance to Operations Manager.
- Display the suitable management/leadership style that would nurtures healthy workplace relationship and sense of belonging.
- Supporting all new company’s policy & procedures that has been released by ensuring that all other staff are kept updated.
- Supporting the Operations Manager by ensuring all disputes and disciplinary actions are conducted fairly, timely and unbiased in compliance with HR standard operating procedures, policies and procedures.
- Supporting the Operations Manager in monitoring team member scheduling to maintain labour cost as per budget.
- Ensures event requirements delegated by Operations Managers are met and all issues are reported immediately.
- When assigned; attend EO meeting and ensures timely operational plans and necessary liaison is made in expediting the event’s requirements.
- Coordinate with senior team members on manpower requirement and requisition if any.
- Ensure sales transactions are carried out accurately and in accordance to company’s policies and procedures.
- Ensure cash/sales reconciliation at end of day is performed per standard operating procedures and in compliance with finance department policies and procedures.
- Conduct periodical checks of the entire venue and its surrounding, create a snag list of FF&E items requiring repair or maintenance.
- Responsible for acquiring quotation for approval by Direct Report on items needing repair or maintenance.
- Inspect and identify areas that are not in compliance with prevailing health and safety legislations and necessary immediate action is taken to rectify.
