Associate Engineer (Customer Experience)
(6 months renewable contract)
Working Location : Tanjong Katong
Working Hours : Mon – Fri, 8:30am – 6pm
Responsibilities
- Handle call in from customer and partner on service delivery enquiries
- Handle email and keep customers are updated on the timeline and progress of implementation on the enquires.
- Assist the team to study Post Mortem on problematic provisioning cases to review and improve on the provisioning processes with stakeholder and products.
- To manage customer relationship during the service delivery/ projects through strong governance
- Monitoring customer satisfaction levels through seeking customer for feedback and areas of improvement
- Assist to perform and manage escalated cases for all customer experience issues.
- Any other tasks as assigned by Supervisor.
Requirements:
- Customer Experience in Telecommunications Industry
Interested candidates, please email your updated resume to Gareth Lim at: [email protected] to apply or contact via Whatsapp : +65 9154 5356
ATTN; Tan Hui Yung Janet (CEI: R1104487)
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