voco® Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.
Your day to day
voco Orchard Singapore is seeking a personable and details oriented Catering Sales Executive to be part of our team. As the Catering Sales Executive, you will responsible for driving business through direct sales solicitation for the assigned segment sand support overall catering and events revenue for the hotel.
People
- Work closely with Banquet and other departments to facilitate services agreed upon and to ensure the overall success of the event
- Promote teamwork and quality service through communication and coordination with other departments
- Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
- Ensure active management of personal development plan
Financial
- Manage events functions to achieve the optimum departmental revenue targets
- Follow up on potential sales leads within the designated time frame
- Contribute to the design of meeting packages to maximise the conversions and profitability for the hotel.
- Negotiate and review events packages offered to clients
- Represent the hotel in trade shows and events as required
- Prepare contracts for confirmed events & social events
- Be up to date with current meeting & events trends and competitive packages in the market
- Confident and professional approach when dealing with clients and wedding suppliers
Guest Experience
- Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.
- Proficient in the application of all Sales tool and systems; maintenance and management of database, support with departmental reports
- Promote guest satisfaction and encourage referrals
- Handle feedback and resolve complaints from guests
- Maintain client files and update information daily in accordance with established departmental policies and procedures.
- Follow up with clients regularly during and after departure to ensure satisfaction
Responsible Business
- Raise the awareness and reputation of your hotel and the brand locally
- Ensure guest safety is a priority with minimal interruptions or problems
- Offer advice to clients to reduce waste, save energy and have a minimal impact to the environment
What we need from you
- Diploma/Degree in Business or Hospitality management or related disciplines
- Minimum 2-3 years’ working experience, ideally within the Hospitality Industry
- Good communication skills and shows initiative
- Committed to working on weekends, public holidays and evenings
- Proficient in Microsoft Office applications
- Flexible work approach
What we offer
We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
