Reporting to Manager, Logistics, this position will manage the Business Process Outsourcing Service Providers (BPO SPs) to drive daily standard operating procedure compliance and achieve key performance indicator targets. The candidate is also expected to conduct investigations to address logistics quality issues, propose effective action plans as well as lead and implement quality improvement projects.
Responsibilities:
- Manage and guide BPO SPs in day-to-day shipment bookings and management
- Resolve daily operational issues amongst BPO SPs and stakeholders
- Conduct audits and Key Performance Indicator (KPI) review meetings
- Prepare shipping information for Ocean Freight tenders
- Handle freight sourcing for ad-hoc rates and present shipping options to stakeholders
- Maintain freight reports and perform analysis to facilitate reviews with carriers
- Manage and resolve carriers' issues and evaluate carriers’ performance
- Investigate customer complaints to identify root cause and implement corrective actions
- Process invoices in a timely manner, and resolve billing disputes with carriers and BPO SPs
- Roll out new or improved operational processes to support business needs
- Lead implementation of assigned projects and suggest quality improvement initiatives
- Upkeep standard operating procedures, work instructions and specifications
- Perform data analysis to identify trends and insights to support business improvement
Responsibilities:
- Diploma in Logistics, Supply Chain, Engineering or related discipline with at least 5 years of relevant experience
- Good knowledge on incoterms and shipping documentation
- Good written and communication skills
- Team player, self-motivated and independent
- Ability to multi-task with good follow up skills
- Proficient in Microsoft Excel tools and functions
- Willing to rotate to various functions within Logistics Division whenever required
