The opportunity
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering the staff with the resources to solve critical problems for the future of our business, which is why we need you.
Reporting to Distribution Operations Team Lead, you will be part of the team within Distribution Services Department responsible to handle operations related matters for multi distribution channels excluding Bancassurance.
Responsibilities
- Providing operational support in the areas of Offboarding and Distributors Records Management.
- Becoming the subject matter expert to handle enquiries on Agency Rules on Offboarding, orphan policy assignment, debt recovery, and Rep’s Records.
- Prepare and review appeals within stated limits.
- Work with IT & various stakeholders to ensure that related system enhancements are completed.
- Regularly review efficiency and effectiveness of operations processes and policies.
- Regularly review and implement guideline of business rules on distribution operations.
- Improve and enhance on communication to Financial Representatives related to operation processes.
- Conduct quality checks to comply with regulatory and audit sampling checks.
- Prepare/review summary reports/ presentation materials for management reporting.
- Support in operations projects and/or future way of working tasks as and when assigned: You will have the opportunity to work on business process improvement initiatives using future skills such as process simplifications, digitalization, analytics, agile project management, human-centered design/ user journey mapping.
What motivates you?
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What we are looking for?
- Diploma or Degree
- Minimum 2-5 years’ experience in life insurance industry
- Proficient in Microsoft Office suite including MS Excel, MS Word, MS Powerpoint; MS Power BI (preferred)
- Good business analysis skills
- Good interpersonal and communication skills
- Take initiative to improve current state of things and adaptable to embrace new changes
- Meticulous, diligent, and able to handle huge database records
What can we offer you?
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
Our commitment to you
- Values-first culture
We lead with our Values every day and bring them to life together. - Boundless opportunity
We create opportunities to learn and grow at every stage of your career. - Continuous innovation
We invite you to help redefine the future of financial services. - Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives. - Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
