- Determine training needs by reviewing the company’s present activities and future plans.
- Develop & deliver training plans according to the pre-determined training needs.(Technical, Non-Technical & Product)
- Organize and conduct customer centric programs.
- Update and prepare all training literature, manuals and according to BMW guidelines.
- Purchase & maintain all training equipment and assets.
- Conduct ICT Service Technician and ICT Senior Technician Step 1 - 4 training.
- Conducts HVT Training and Certifications as well to reduce TMD in RTC.
- Collaborate with inter-department to develop & deliver training to cover gaps in processes and procedures.
- Handles other Ad-Hoc training, events & needs – e.g OBU installation training, technical campaign sharing & Technical Skills Competition, ICT Graduation Ceremony, BMW Retail Standards Audit, Customer Care Event. etc.
- Monitoring & ensuring staff development and progress in BMW certification within the stipulated period by BMWA – 18 months.
- Any ad-hoc training administration duties as assigned
Requirements:
Minimum Diploma / Degree in any engineering discipline
3-5 years of technical training experience, in automotive industry is a must
Exposure of technical training in continental brand
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