We are looking for a dynamic and customer-oriented Service Crew member who can also step into the role of Shift Supervisor when needed. As part of our team, you will play a pivotal role in ensuring exceptional service and maintaining operational excellence during your shift. If you have a passion for providing outstanding customer experiences and have the leadership skills to guide a team, we encourage you to apply for this position.
Responsibilities as a Service Crew Member:
1. Customer Service:
- Provide excellent customer service by greeting and assisting customers with orders, menu questions, and special requests.
- Ensure a welcoming and positive atmosphere for all customers.
2. Order Processing:
- Take customer orders accurately and efficiently using our point-of-sale system.
- Prepare and serve food and beverages according to established recipes and presentation standards.
3. Cleanliness and Maintenance:
- Maintain a clean and organized dining area, including tables, chairs, and serving stations.
- Assist with cleaning dishes, utensils, and food preparation areas as needed.
4. Cash Handling:
- Handle customer payments accurately and efficiently using the cash register.
- Provide correct change, process card payments, and issue receipts.
5. Food Safety:
- Follow food safety and hygiene guidelines to ensure the safe handling, storage, and preparation of food.
- Monitor food expiration dates and product quality.
6. Team Collaboration:
- Work as part of a team, supporting other service crew members and kitchen staff as needed.
- Communicate effectively with team members to ensure smooth service operations.
Responsibilities as a Shift Supervisor:
7. Leadership:
- Assume a leadership role during your shift, providing guidance and direction to the service crew.
- Ensure that all team members understand their roles and responsibilities.
8. Opening and Closing Duties:
- Oversee the opening and closing procedures, including setting up and cleaning the restaurant, as well as handling cash registers and reconciling sales.
9. Quality Control:
- Ensure that all food and beverages are prepared and served according to established quality standards.
- Conduct regular checks to maintain cleanliness and orderliness.
10. Customer Concerns:
- Address and resolve customer concerns or complaints professionally and promptly.
- Escalate issues to higher management when necessary.
11. Inventory Management:
- Assist in managing inventory levels, including monitoring stock levels and placing orders as needed.
12. Compliance:
- Ensure that the restaurant complies with health and safety regulations and all company policies.
- Conduct shift briefings and safety meetings as required.
Requirements:
- Previous experience in a service crew role in the food service industry is preferred.
- Strong customer service skills and a friendly demeanor.
- Ability to work in a fast-paced environment and handle high-stress situations.
- Effective communication and leadership skills.
- Basic math skills for order processing and cash handling.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Food handler's certificate (or willingness to obtain one) is a plus.
- Supervisory or leadership experience is an advantage for the Shift Supervisor role.
Join our team as a Service Crew Member / Shift Supervisor and be part of providing exceptional customer service and ensuring the smooth operation of our restaurant during your shifts. Apply now to contribute to our restaurant's success.
