Company Description
Kinexcs is an AI-driven health platform and wearables company, enabling and empowering people for mobility and a better quality of life. The company is focused on reducing the burden of musculoskeletal conditions, which affects about 25% of the global population, and is marketing multiple products developed using proprietary technologies. The flagship product KIMIA Recover is a comprehensive recovery management system for knee surgical patients. The product was the National Winner and International Top 20 of the prestigious James Dyson Award 2020 and has gained traction with major implant companies, public hospitals, and orthopaedic clinics.
Job Summary
We are seeking a highly motivated and experienced e-commerce specialist to join our team. As an E-commerce Specialist, you will be responsible for managing and optimizing our online store to drive sales and enhance the overall customer experience. You will play a key role in developing and implementing strategies to increase online visibility, improve conversion rates, and maximize revenue.
Responsibilities:
- Oversee the day-to-day operations of our e-commerce and other online sales channels.
- Ensure product listings, pricing, and inventory are accurate and up-to-date.
- Manage and maintain our online store platform, ensuring all product listings, pricing, and inventory are accurate and up-to-date.
- Generate regular reports on key performance indicators (KPIs) related to online sales and e-commerce initiatives.
- Address customer inquiries and concerns related to online shopping.
- Focus on enhancing the overall customer experience across all online touchpoints.
- Monitor and analyze shop performance and generate reports on key metrics.
- Collaborate with cross-functional teams and customer service to ensure a seamless online shopping experience.
- Stay updated on industry trends, emerging technologies, and best e-commerce practices, and make recommendations for improvements and innovation.
- Develop and execute digital marketing campaigns, including paid advertising and social media promotions, to drive traffic and increase sales.
- Monitor and respond to customer reviews, inquiries, and feedback to maintain a positive brand image and ensure excellent customer service.
Requirements:
- Bachelor's degree in marketing, business, or a related field.
- Proven experience working in e-commerce, preferably in a similar role.
- Strong knowledge of e-commerce platforms and content management systems.
- Strong attention to detail and the ability to manage multiple projects simultaneously.
- Excellent communication and interpersonal skills.
- Ability to adapt to a fast-paced and dynamic work environment.
