Job Opportunity: Coordinator/Call Agent/Customer Care
Responsibilities:
Primary responsibilities include handling incoming calls from external sources promptly and professionally, reflecting the high standards of the hotel and brand.
Working days :Mon 830am - 530pm，Sat 830am-12.30pm
Off days :public holidays will be off
OT :no over time require
Working location :Aljunied
Key Tasks:
- Accurately process both incoming and outgoing calls with courtesy.
- Record and manage follow-up calls efficiently.
- Collaborate with relevant departments to page guests.
- Respond promptly to guest queries and requests, addressing them by name whenever possible.
- Handle guest needs and report complaints to the Telephone Supervisor.
- Maintain awareness of local telephone listings and frequently dialed numbers.
- Daily reporting on the logbook.
Requirements:
- Basic computer litarature
nterested candidates can Whatapps +65 90850773
EA License 22C1383
EA Personnel R22110043
