Responsibilities:
- Providing support to HR and employees of corporate clients during implementation and administration of Flexible Benefits plan
- Adjudicate claims in accordance with clients’ specification/requests within stipulated timeline.
- Resolve escalations raised by inter-departments (e.g. Helpdesk, Clients Relations Managers etc.).
- Review exception reports and escalations from employees/HR
- Prepare claims reports and payroll roles on ad-hoc / monthly / quarterly / annual basis as required
- Respond to phone calls / emails enquiries by employees / HR in timely manner
Requirements:
- Experience with inhouse Flexible Benefits Portal and database management and record keeping
- Customer centric, meticulous, strong analytical, written communication skill
- Able to multitask, well organized and work under pressure to meet tight deadlines
- Good to have data analysis and reporting skills
- Excellent interpersonal and communication skill
