The Opportunity
We are looking for Patient Service Aassociates to deliver excellent service for patients who visit our Specialist Outpatient Clinic.
Responsibilities
- Register patients for visits to Specialist Outpatient Clinic
- Schedule appointments and assist patients to coordinate multiple appointments
- Perform billing processes, including payment collection, manage cash float and encourage patients to sign up for cashless payment
- Provide financial counselling, explain charges and assist patient with various finance schemes available
- Assist doctor during consultation i.e. chaperone, translation, et cetera
- Prepare patients for physical examination and take patient’s height and weight
- Support doctors in teleconsultation i.e. equipment setup, coordinate with patients, et cetera
Requirements
- Minimum GCE O Level
- Preferably 1-year experience in customer-related / front desk service
- Entry level candidates are welcome to apply
- Working knowledge on computers
- Good interpersonal and communication skills, able to work with all levels of staff
- Strong organizational skills
- Strong passion to serve the patients
- Successful candidates will be offered a 1-year/ 2-year contract
