Job Responsibilities
- Assisting Operations Managers with responsibility to the Region in performing day- to-day operational tasks for those Clients assigned to the Operations Manager.
- Receive shipment information from clients (invoice, HAWB, PL, Datasheets, etc).
- Process shipment documents.
- Tracking of shipments in different web pages (DHL – FedEx – UPS) or with agents in different countries or direct contact with other offices.
- Coordinate phone calls with agents to solve issues if needed
- Data entry – create shipments and upload shipments information to company’s operative system
- Gather and save documents related to shipments on files and internal system
- Keep information updated in IT system
- Include fees for shipments in IT system
- Keep files updated.
- Provide reports as per Ops Manager requests in regards with shipments status or any matter.
- Maintain regular communication with Agents within the region and with the other regional offices
- Preparation of regular reports as per Client specific needs
- Input and maintain accurate data in internal IT systems – both web based as established by corporate policy/procedures and per system requirements.
- Escalate to Ops Manager for any situation / issues when it cannot be resolved directly or if the issue requires strategic guidance/decision
- Support on the preparation of QBRs
- Manager support. o Prepare reports as per Ops or Regional Manager’s request. o Administrative and operational activities as per company needs.
This position will have direct contact with National & International Suppliers and Clients via emails, phone calls and sometimes face to face meetings.
Requirements
- Fresh Diploma or Degree in Logistics/Shipping
- Min. 1-2 years of Shipping Logistics experience / import-export shipping.
- Proficient in MS Office & MS Outlook
- Fluent in English communications due to email correspondences.
- Comfortable working in a relatively small organization.
- Is responsible, proactive, and organized.
Others
- Woodlands
- Monday to Friday, 9am – 6 pm, Friday - WFH arrangement
