Responsibilities:
- Managing service and profitability of the outlet
- Ensure consistent delivery of high service standards of the outlets
- Ensure that all products offered at the outlet are at the highest quality, following predetermined standards, measured through guest satisfaction reviews and competitive surveys, while enforcing strict compliance according to defined procedure.
- Ensure that the outlet is efficient and profitable
- Manpower planning and deployment together with the efficient use of operating equipment.
- Review feedbacks from guests and take proactive steps to improve event handling and customer’s dining experience.
- Monitor the quality and quantity of all food and beverage items served; ensure assets are accounted for with proper inventory management and audit checks.
- Ensure operational budgets and cost controls are adhered to.
- Ensure service excellence for guests.
Requirements
At least 3-years’ experience in a similar capacity
- Candidate must possess at least a Diploma / Advanced / Higher / Graduate Diploma / Professional Degree in Service Management or equivalent.
- Required Skill(s): food & beverage or marketing or sales or HR.
- Oral and written fluency in English
- Proficient safety, hygiene and sanitation knowledge
- Handles staff and guests well
- Commitment to professional values
- Team builder and leader
- Good PR skills and communication skills
- Willing to work extended hours when required
