Responsibilities
- Familiar with License Warehouse Custom procedures including able to handle permit declaration
- Liaise with customer on order processing, shipment booking with forwarder, inventory management and others administrative and customer service duties
- Liaise with freight forwarders / transporters on shipment booking, container trucking schedule, arrange courier and local delivery
- Attend to customer request and ensure customer satisfaction
- Ensure proper and timely billing / closing of all jobs in system and forwarded to the Accounting & Finance Department
- Assist to produce regular warehouse reports for management as and when required
- Manages customers complains and claims
- Assist in investigation on shipment failure or quality issue for performance and reporting, and following up to ensure resolution
- Ensure proper filing and documents archiving for audit purpose
- Ensure accurate order fulfilment in accordance with SLA / SOP /response guidelines
- Manages stocks reconciliation and ensure stocks discrepancies resolved in timely manner
- Prepare to undertake new project(s) as part of staff development
- Liaise with Singapore customs for inbound discrepancies and auditing
- Any others adhoc tasks as and when assigned by Assistant Manger
Requirements
- Tertiary or equivalent preferred
- Minimum 1-2 years of experience in 3PL warehouse operations preferably familiar with import and export processes, including different types of permits handling
- Knowledge in Form D and COO handling will be an advantage
- Familiarity with Bonded and Duty-Free products handling
- Knowledge of shipping terms and documents
- Able to multitask include handling of different systems, not limited to WMS and Oracle
- Proficient in Microsoft Office
- Strong command of spoken and written English
- Knowledge in Mandarin is an advantage as officers will be liasing with our Chinese counterparts
- Knowledge on SAP will be an advantage
- Knowledge of Trade first application (Singapore Custom) Qualification will be an advantage
- Only Singapore residents may apply
