Survey Experience Supervisor (Inbound)
Salary: S$3,000
Work duration: Immediate till 31 August 2024 (Might get extendable/ transfer to other projects subject to the performance)
Working hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week.
Work location: Clarke Quay/ Novena (work in office)
Job Responsibilities:
- Lead a team of Customer Experience Officers to achieve KPI
- Respond to survey enquiries via inbound calls and emails
- Conduct survey interviews via outbound calls
- Reach out to the respondents to assist them to complete the survey
- Organize workflow and ensure that officers understand their duties and delegated tasks
- Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
- Provide fair, constructive, and timely feedback towards performance expectations and goals
- Manage escalated cases and maintain public relations including any complaints
- Provide assistance, guidance, and coaching support to officers to meet KPI
- Assess work performance of officers and identify areas that need improvement
- Monitor and provide project status report to manager
- Ensure officers understand the survey objectives
- Ensure officers compile, record, input survey returns and data accurately into the system
- Ensure officers conduct verification to ensure completeness and accuracy of data collected
- Ensure that the given KPI are being met based on the project timeline
Job Requirements:
- Minimum 5 years of relevant experience with proven record in supervisory role
- Proficient in Microsoft Office especially MS Excel (Knowledge on Pivot table & vLookup will be added advantage)
- Excellent written and verbal communication skills
- Excellent interpersonal and active listening skills.
- Excellent problem solving and negotiation skills
- Outstanding organizational and leadership skills
- Able to work in high pressure, stressful situations
- Excellent customer service skills
- Experience with coaching or training
- Comfortable to work in a dynamic and fast-paced environment with tight project timelines
- Able to handle unexpected situations and provide appropriate solutions to stakeholders
- Able to work shift duties and weekends when necessary
- Selected candidates are required to complete the training course and passed the tests based on the given criteria
- Only Singaporean may apply
Should you be interested in this position, please contact Neo at 91708126 (http://wa.me/6591708126) directly for fast respond.
Interested candidate please click on the following link to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile. https://go.persolkelly.com/job/apply/4771
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Personnel No: R22110343 • EA Personnel Name: Neo Shou Qi
