Executive, Staff Suggestion Scheme and Operational Excellence

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors Community, and Therapy.

RESPONSIBILITIES

Responsibilities:

1. Staff Suggestion Scheme Management:
   • Administer and oversee the Staff Suggestion Scheme, ensuring its effectiveness and alignment with organizational goals.
   • Facilitate communication and engagement related to the Scheme, encouraging active participation from all staff levels.
   • Evaluate and analyse submitted suggestions, providing timely feedback and recognition to contributors.
   • Collaborate with the Services and HQ Corporate Functions to implement approved suggestions, driving positive change within the organization.
2. Operational Excellence:
   • Contribute to the development and implementation of operational processes to enhance overall efficiency.
   • Identify opportunities for process improvement, process re-engineering and optimization across the Services and HQ Corporate Functions and support the implementation of change processes.
   • Collaborate with cross-functional teams to streamline workflows and reduce operational bottlenecks for improved efficiency and staff experience.
   • Monitor key performance indicators (KPIs) related to operational efficiency and assist to implement corrective actions as needed.
3. Any other duties and projects assigned by CEO and DD (Admin & Projects)

• Bachelor's degree in Business Administration, Management, or a related field.
• Min 1-2 years of relevant experience in staff engagement, operational improvement, or service quality.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Knowledge of operational excellence methodologies is a plus.
• Ability to work collaboratively in a team and cross-functional environment.
• High attention to detail and organizational skills.
• Familiarity with suggestion scheme administration is advantageous.