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Job Purpose
The Manager will work in a dynamic and international environment, in which the main mission is to empower leaders with the skills to thrive in a complex, fast changing world. The LKY School of Public Policy Executive Education consists of a highly trained, fast-moving, and client-oriented team dedicated to marry innovative policy practices with the latest theories and approaches in public policy and administration to deliver top educational experiences to our clients. Annually, we train about 5,000 professionals in governments, business, and non-profit organisations from Singapore, Asia, and the rest of the world. The Manager is an outreach and programme delivery focused role, which would suit someone who not only have skills to bring and manage clients, and deliver complex projects, but also the mindset for analysis, business judgment, and innovative thinking. S/he will assist in decision-making processes, programme content development, and in supporting Executive Education's plan for regional growth. The Manager will gain exposure to the Northeast Asia markets including China, Japan and South Korea.
Main responsibilities include:
1. Business and Strategy Development
2. Programme Development and Management
3. Programme Administration
Job Description
BUSINESS, PORTFOLIO AND MARKET DEVELOPMENT (about 55%)
- Design and execute business growth strategy for Executive Education under limited supervision
- Develop sales strategies, proposals and presentations to enable sustainable market penetration in appointed portfolios, with a keen interest to learn new competitors and industry trends
- Identify and onboard new partners into the EE network, and negotiate business terms and contracts
- Be able to represent and articulate the LKY School's Executive Education value proposition at the executive level
- Contribute to operational excellence in the day-to-day management of business development, including (but not limited to) forecasting, pipeline development, customer relations using CRM and other tools
- Motivate internal stakeholders (EE, LKY School, NUS) to support growth of region, and successfully deliver organisational and customer goals
- Provide guidance and recommendations to colleagues doing outreach and programme delivery in order to improve the quality of leads and conversion
- Innovate new learning products, design curriculum and test modules to suit executive programme offerings
PROGRAMME MANAGEMENT AND OPERATIONS (about 40%)
- Deliver the programmes in-house or overseas (as required)
- Develop team standards for gathering and documenting business requirements and processes
- Develop, communicate and drive project schedule commitments
- Facilitate change management decisions and adjust assignments and expectations accordingly
- Drive initiatives or goals (e.g. continuous improvement) as needed
ADMINISTRATION (about 5%)
- Facilitate team's quality management undertakings and other internal duties as assigned
- Coach staff and share best practices to the team as needed
Required Qualifications
- More than 8 years of working experience
- Degree/Post-graduate degree in Business, Education, Social Sciences or Public Policy
- Proven experience in either business development, client development, business strategy, curriculum development or corporate development in a business, consulting or executive education environment.
- Overall understanding and interest in public policy challenges and in the
- professional skills necessary to excel in today's VUCA world.
Desired Qualifications
- Knowledge and experience working in Northeast Asia will be an advantage
- As the role is required to deal with Chinese clients, ability to communicate proficiently in Mandarin is essential
- Experience in writing proposals (in English and Chinese), working or collaborating with governments, educational institutions and private sector
- Sound information technology skills including knowledge of Microsoft Office and Adobe Photoshop
- Experience in Salesforce CRM, and online conferencing, collaborative tools, video editing is a plus
- Excellent team player, motivated and takes initiatives
- Willing to work longer than office hours when needed and correspond with clients/partners after office hours
- Creative problem solver and product innovator with strong analytical skills and attention to detail
- Ability to work independently, intellectually curious and an avid networker
- Business focused, entrepreneurial, growth-oriented and results driven mentality
- Highly motivated, possess positive attitude, flexible and have excellent organisational skills
- A strong desire to win and learn by continually honing personal and professional skills
- Able to work across multi-functions/ multi-individuals/ multi-cultural situations to achieve desired results
- Willingness to travel (this role would require occasional travel overseas
