a) Service Coordination Management
• Manage the onboarding process for new clients, assist in appointment scheduling and re-scheduling, subsidies application, and address client inquiries for Rehabilitation and Physiotherapy services.
• Work closely with internal stakeholders (where applicable) to ensure the smooth delivery of service.
• i.e. Active Rehabilitation (AR) service is carried out by Therapists.
b) Administrative Support
• Plan and remind stakeholders of the reassessment of care plans with clients as per their service plan’s requirements. This is to determine if the client needs to continue with the service.
• Ensure that proper documentation on the systems and paper filing is completed on a timely basis.
• Provide scheduling and planning support for Day Rehabilitation Centres and Nursing Homes by planning guidelines.
• Provide any other ad-hoc administrative general support to the Rehabilitation and Physiotherapy team as assigned.
c) Operational Improvement and Analysis
• Extract, measure, and monitor key performance indicators for Rehabilitation and Physiotherapy services.
• Assist Rehabilitation and Physiotherapy centers in driving center utilization metrics.
• Identify areas for operational improvement to increase the efficiency of Rehabilitation and Physiotherapy centers.
d) Additional Responsibilities
• Assist the Care Coordinator team in service coordination management.
Interested candidates, do drop me the following:
Tele: @jesswongie
WA 96503173
or email to [email protected]
Jessie Wong Yuan Si
R2197171
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599
