We are looking for a Senior Executive, Infrastructure and Network to join the team.
As an Executive for infrastructure and network, you will respond to requests for technical assistance in person whenever necessary. You will also be expected to facilitate end user training to ensure proper usage of IT equipment.
Responsibilities:
· Respond to requests for technical assistance in person, phone, email, onsite support or remote access.
· Installing, configuring, testing and maintaining network-related operating systems, applications, software and management tools.
· Identify and escalate situations requiring urgent attention.
· Track and route problems, requests and document solutions along with logging all help desk interaction after every issue if necessary.
· Trouble shooting, diagnosing and resolving hardware, software and other network system problems.
· Assist with the management and maintenance of the network infrastructure, such as switches and Wi-Fi access points.
· Assist in creating network and email accounts for new users in the company.
· In charge of setting up computers for new users and guarantees fast delivery of tools to users in various locations if needed.
· Conduct IT audit and certification process.
· Assist in drafting IT security and governance SOPs.
· Facilitate end-user training to ensure the correct usage of IT equipment for users.
· Any other projects that are assigned by the manager.
Job Requirements:
· Higher Nitec or Diploma in IT, Engineering or of a similar discipline.
· At least 3 years of experience in a service desk or helpdesk environment.
· Proactive, resourceful and willing to learn and take on responsibilities.
· Team player with strong analytical, communication, interpersonal and organisational abilities.
· Capable of working independently and under time constraints.
· Proficient in the use of Microsoft Office applications.
