Job Description
The successful candidate will join the Priority Passenger Services (PPS) Department in SIA Loyalty Marketing Division. He/she will be part of a dynamic team that provides superior customer service to PPS Club members in Singapore.
Key Responsibilities
- Provide administration and operational support to the team
- Manage the PPS Club mailbox
- Generate reports from internal customer platforms to support daily servicing functions, as well as for data analysis and review
- Assist in hosting and registration duties at PPS Club events
- Ensure the dissemination of escalated correspondence for follow up action, and responding to PPS Club members’ general queries
- Provide logistical support such as arranging for delivery of gifts to members and preparing event deliverables, including upkeeping of records of corporate gift inventories
- Design and develop the content and HTML for eDMs sent out to members, and update event-related pages on the company’s website
Requirements
- Diploma in any discipline
- Knowledge and experience in HTML coding and eDM content creation an added advantage
- Digitally savvy with good proficiency in Microsoft Office suite of products, primarily Excel
- Highly motivated and meticulous
- Good team player who can also act as independent contributor
- Strong interpersonal and communication skills (verbal and written)
- Resourceful and adaptable
