Job Summary
Assist the Director of Rooms in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel or company business objectives.
Duties and Responsibilities
· Participate in the preparation of the annual departmental operating budget and financial plans.
· Monitor budget and control expenses with a focus on increasing productivity.
· Maintain proper inventory levels, managing cost per room for supplies and labour (example: bed & bath linen reuse and laundry operation)
· Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
· Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
· Promote teamwork and quality service through daily communication and coordination with other department heads.
· May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
· To ensure staff in housekeeping annual leave and public holiday leave are cleared as per schedule.
· Does interview and counseling of staff and carry out performance appraisal of staff annually.
· Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
· Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction.
· Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
· Carry out special needs and requests of the guests, VIP’s and repeat visitors.
· Maintain and order supplies and equipment in a timely and efficient manner while minimising waste and maintaining “green” initiatives (example: container recycling and cleaning agents).
· Maintain procedures for security of lost and found items.
· To carry out monthly checklist for guest room condition and status in terms of furnishing and fittings.
· To ensure the periodical cleaning schedule for both guest rooms and public area are duly carried out.
· Perform other duties as assigned and may also serve as manager on duty.
