JOB PURPOSE
this position is to provide customer service and support for all RFID hardware and software products as required and to effectively project manage future related projects to ensure optimum customer support is provided. This position will also actively conduct product QA / QC testing and will support the Company Sales division for related product development needs and requirements.
MAJOR RESPONSIBILITIES/TASKS
- Installs, maintains ,upgrade RFID systems at Customer throughout the ASEAN if necessary.
- Perform final inspection to ensure proper operation after product installation.
- Provide technical support a. On site b. Via email c. Via telephone d. (During contracted support hours and after hours where relevant) e. Some regional travel on very short notice is required.
- Provides on-site and/or remote technical support for installed RFID systems
- Provides timely technical assistance to customer queries and requests
- Provides assistance to Sales and internal departments as required
- Ensures the demo system is available for customer demonstrations at all times
- Ensures the test system is available at all times
- Supports the global software systems test team’s QC process before new product releases and report bugs and issues to R&D in a formalized manner
- Works with the development and team to support system-related projects and provide any technical knowledge about operating systems, networking and security
- Supports to suggest improvements to the RFID product portfolio and maintain “wish lists” for future development that will help expand the reach of the technology
- Participate in the global technology survey related to Information Technologies
- Communicate to R&D the IT environment trends and policies implemented by customers as they relate to the Company’s RFID product portfolio
- Any other ad hoc duties assigned by Company management
- Repair and maintain RFID products within service inventory.
- If in-house repair is not possible, able to liaise with vendors for necessary repairs.
- Resolve problems encountered during installs.
- Required to perform duties outside of standard office hours and days of the week.
MINIMUM SKILLS AND ABILITIES
- Able to handle several tasks and deadlines concurrently.
- Able to exercise independent judgment and make decisions accordingly
- Able to guide one’s own work flow, priorities, resources and / or performance without external controls or influences
- Able to recognize and appropriately handle confidential matters
- Able to manage goals and projects with the standard Project Management methodologies and tools including phasing and planning
- Positive attitude
- BS in computer science or related technology
- Ability to effectively prioritize and execute tasks in a fast-paced environment
- Ability to work effectively across functional / geographic groups and teams to ensure requirements are met
- Well-developed analytical and problem-solving skills.
- Solid interpersonal and collaborative skills.
- Demonstrated ability to plan, organize, and drive improvement initiatives in a matrix environment\
- Intermediate Microsoft SQL Server databases (Microsoft Certifications preferred) 1-2 years’ experience
- Intermediate in the Servers Operating systems especially in Microsoft Environment (Microsoft Certifications preferred)
- Proven knowledge with the network environments, infrastructures and the security, including the network protocols and the firewall
- Additional experience with software or systems Test & Quality Controls will be much appreciated
- Involve on any data migration project would be advantages
WORKING CONDITIONS
- Standing, walking, bending, twisting, and reaching to carry out essential duties of job is required.
- Occasional lifting / carrying of objects with weights of twenty to fifty pounds
- Occasional travel, including some international travel, will be required
