At least 6 years of working experience in IT operations and vendor management
Proactive and dedicated individual with strong leadership, and multi-tasking capabilities
Ability to build and maintain relationships with a wide array of people at both junior and senior levels
Experienced in and ability to navigate the Public Agency IT/System environment is preferred.
Experience in data analytics systems is preferred.
Experience in running incident, problem and change management processes. In-depth hands-on experience in mplementing processes as per ITIL framework.
incident, problem and change management, service transition.
Familiarity with security and access control measures to control privileged access to test and production environment.
Experience in networking technologies such as WAN, LAN, Network Security, Firewall rules, Load Balancers, VPNs and DNS.
Knowledge of disaster recovery, system backup and restore - Experience with cloud-based services (e.g. AWS, Azure) and project management tools (e.g. Atlassian, JIRA) are an added advantage - Experience with setting up and or running operations for research projects, and machine learning platforms will be an advantage
