x
Get our mobile app
Fast & easy access to Jobstore
Use App
Congratulations!
You just received a job recommendation!
check it out now
Browse Jobs
Companies
Campus Hiring
Download App
Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Service Delivery Engineer (Central)
 banner picture 1  banner picture 2  banner picture 3

Service Delivery Engineer (Central)

Legatcy Recruitment Pte. Ltd.

Legatcy Recruitment Pte. Ltd. company logo

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

  • Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
  • Diagnose and resolve desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity issues.
  • Install, configure, and maintain desktop operating systems, applications, and network drivers.
  • Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
  • Follow ITIL processes for incident, problem, and change management.
  • Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
  • Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
  • Ensure compliance with IT policies and procedures.
  • Assist with the management of the asset inventory for desktops, laptops, and network devices.
  • Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
  • Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

  • 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
  • Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
  • Strong technical knowledge of desktop operating systems, applications, and hardware.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and customer service skills.
  • Ability to work independently as well as in a team environment.
  • Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.


✱   This job post has expired   ✱

Sharing is Caring

Know others who would be interested in this job?