Responsibilities:
You will ultimately hold responsibility as the Singapore regional logistics order to shipment, subject matter expert. Understanding and representing everything about spare parts order through successful customer shipment will be the focus of this role. Duties involve but are not limited to: shipment monitoring and status, supply chain services, inventory control, WMS / ERP system reconciliation, critical parts availability, B2B order management, shipment of products via approved carriers, and third-party warehousing.
Evaluate customer support and field service commitments to ensure customer requirements are met. Provide data analysis for improvement cycles; and participates in process/rating improvement efforts. Assists in developing logistics plans, procedures, and best practice.
Transact and maintain spare parts inventory to ensure inventory accuracy. Work with cross-functional teams to optimize parts availability and collaborate with other functional logistics team members to identify requirements and to meet project deliverables. Focus will be customer support and inventory management as well as collaborations with internal and external stakeholders. Influencecustomer satisfaction, driving value-added efficiencies for the company as a whole.
This role will be a remotely managed. Successful candidate will be self-motivated, working with minimal day to day operational instruction. Key responsibilities include:
- Support multiple business functions (from Global Customer Care centers to Field Engineers) to assist and resolve spare parts inventory discrepancies by transacting, reconciling, creating manual orders, cancelling orders and intercompany invoices and reversing transactions.
- Act as logistics point of contact addressing internal customer spare parts order status requests and ensuring smooth progression accordingly.
- Review EDI feeds to ensure any required manual orders are created for Field Engineers and to reprocess any EDI errors.
- Continuous training support for Global Logistics and Regional Admins to ensure proper order and delivery process flow.
- Reconciliation of inventory OHB issues, understanding / driving RCCA, overall ensuring high levels of inventory accuracy thus minimizing order delays.
- Organizes and handles a variety of logistics issues in a Service Logistics environment.
- Resolve receiving discrepancies for inbound customer spare parts returns in a timely manner. Address repeated, systemic issues by identifying long-term solutions.
- Assist parts escalations team for urgent P1 (priority) orders to ensure parts inbounded passes quality inspections, country of origin (COO) and Harmony Tariff Schedule (HTS) codes are loaded in SAP, monitor shipments until order is delivered to ensure it reaches the Field Engineer (FE) in a timely manner.
- Monitor aging inventory – Keep oversight of global inventory locations ensuring material is progressing as expected. Work with Management and key operational stakeholders to resolve any obstacles preventing expected material flow.
- Support user acceptance testing (UAT) scenarios testing for platform updates in vendor program management or internal SAP changes.
Requirements:
- Excellent written and verbal communication skills.
- Excellent analytical, problem-solving and organizational skills are required.
- Proven track record of surpassing objectives and delivering exceptional results.
- Working knowledge in SAP and 3PL Warehouse Management Systems
- Understanding of global trade and compliance rules / regulations
- Ability to perform multiple actions across multiple regions.
- Strong data, computer and analytical/problem solving skills and presenting solutions
- Self-driven and able to work under pressure with a sense of urgency
- Collaborative and team-oriented attitude, willing and excited to work with a global team
- Prior experience in logistics operations in freight, warehousing, courier modes, Inventory, SOX compliance and third party return experience is desired.
Education & Experience:
- Bachelor’s degree in Logistics & Supply Chain, Business Administration or Material Management or equivalent experience in a Logistics environment.
- Minimum 2-3 years related industry experience in supply chain, inventory control or distribution and logistics.
- Demonstrated ability to manage multiple projects.
- Proficient in Excel, Access and Microsoft Office applications.
- Experience in SAP or other ERP systems.
