At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.
Work you will do
- Perform in-depth analysis and act and resolve independently on request or incidents (all complexities) raised by the Client for their platform within the agreed Service Level Agreements and with quality
- Identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
- Lead discussions on High Level solution design and estimations for enhancements and ensure all considerations are taken for the end-to-end solutioning. To deliver the enhancements within the agreed timeframe and with quality.
- Able to take on a Team Lead and/or a Process Expert role when required on top of the day-to-day issue resolution.
- As a Team Lead, able to monitor workload of team and where needed make necessary decisions to ensure quality and on-time delivery for the clients. Able to lead and prepare all necessary reporting for SLA Governance, Root Cause Analysis and Statuses.
- As a Process Expert, to coach and guide other team members within team and across other Application Managed Service (AMS) teams.
If you are someone with:
- Bachelor degree in any relevant discipline.
- Have atleast 5-8 years’ experience working with the required application as a support team member, implementation team member or as an end-user of the application.
- Must be skilled in OutSystems or low code platform
- Experienced in Singapore Government / public sector client experience
- Strong knowledge of integration to other related modules/sub-modules to ensure ability to understand end to end business process and work independently to derive test data/scenarios and perform testing.
- Sound understanding of business process, industry nuances and leading practices in area of focus
- Ability to facilitate effective discussions/meetings independently to lead target state design.
- Sound business acumen, teamwork and leadership qualities
- Having the ability to do basic technical debugging is an added advantage.
- Good spoken English.
- Demonstrated success in multi-cultural work environment.
- Willing to work based on Client’s business work days and office hours (and when required, additional hours for critical/high incidents)
- Willing to work on shift and/or on-call basis
- Ability to travel if required, i.e. to be placed at Client’s site for the project .
· An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
So what are you waiting for? Join the winning team now.
Due to volume of applications, we regret only shortlisted candidates will be notified.
