Job Brief
We are currently looking to hire a Key Account Manager who will be responsible for managing of key accounts, maintaining a long-term relationship with accounts and maximizing sales opportunities within them.
Main Responsibilities of a Key Account Manager
Your main responsibilities will include: Building and maintaining strong relationships with key clients, understanding their business needs, and ensuring their satisfaction with products or services
Developing and executing strategic account plans to drive growth and maximize revenue from key accounts
Acting as the primary point of contact for key clients, addressing their inquiries, resolving issues, and proactively identifying opportunities for upselling and cross-selling
Conducting regular business reviews and performance analyses for key accounts, providing valuable insights and recommendations to enhance client partnerships
Negotiating contract renewals and pricing agreements, ensuring mutually beneficial terms for both the company and key clients
Identifying new business opportunities within existing accounts and strategizing to expand the company's footprint in the market
Analyzing competitor activities and market dynamics, adjusting account strategies accordingly to maintain a competitive advantage
Keeping track of key performance indicators (KPIs) and key account metrics, using
data-driven insights to measure success and drive continuous improvement
Collaborating with internal teams, such as sales, marketing, and customer support, to deliver exceptional customer experiences and meet client expectations
Staying updated with industry trends and market developments, anticipating changes in clients' needs, and tailoring solutions to meet evolving requirements
Key Requirements
You have a diploma/degree in Sales, Marketing, Business Administration, or a related field
You have a strong track record of success in key account management
You have experience in delivering client-focused solutions
You can analyze and draw inferences from data
Familiarity with CRM tools (eg. Salesforce) would be a plus
You possess excellent communication & interpersonal skills
You demonstrate the ability to communicate, present and influence credibly and effectively at all levels of the organization
Experience in FMCG(non-food)/Health & Beauty industry is required
