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Jobs in Singapore   »   Jobs in Singapore   »   E-commerce Operation Executive
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E-commerce Operation Executive

Gain City Best-electric Pte Ltd

About the Role

As an ecommerce operation executive at Gain City, you will play a pivotal role in ensuring customer satisfaction by efficiently resolving inquiries related to online orders and customer accounts.

Responsibilities:

  • Communicate effectively with internal teams within the organization
  • Engage with third-party customer support agents efficiently and effectively
  • Daily operational tasks, such as order processing, data entry, handling phone calls (both incoming and outgoing), managing emails, participating in communication groups, and utilizing CRM system

Requirements:

  • Excellent communication skills
  • Proficiency in Microsoft Office tools such as Excel, Word, PowerPoint, and Teams
  • Familiarity with Digital communication tools for effective communication
  • Strong problem-solving abilities
  • Efficient task management skills

Flexibility:

  • Flexibility is a key aspect of this position, as shift work is occasionally required (up to 5 days per month).
  • You will have the flexibility to select your preferred off days.

Working Environment:

  • You will have the opportunity to collaborate with a dynamic and energetic team of colleagues in this role.
  • We offer mentorship as an integral part of our training program, providing you with personalized one-on-one hands-on training and guidance.
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