Responsibilities
· Billing - Monitor and ensure that the monthly billing is complete and accurate.
· Analyze and perform billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place
· Process manual invoices/credit memos and order quotes as requested·
· Review Invoices and conducts variance analysis, with sign off required
· Coordinate monthly invoice run to ensure accurate and timely customer billings
· Manage the Customers’ Cases in SFDC (ECM) timely and accurate manner to meet all internal SLAs.
· Assist in month end close related tasks.
· Assist in Audits & SOX controls
· Works closely with cross functional organizations to respond to customer inquiries and resolve potential customer billing issues
· Resolve and track billing issues as they arise working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)
· Acts as First Line Support for approval requests and deal inquiries
· Project Management - Participate on UATs, projects and ad hoc assignments as needed
· Implement and document processes and procedures required by SOX
· Provide input into the on-going development and support of billing systems, processes, and policies System Operational Support
· Drives delivery of continuous process improvement initiatives and implement best practices to achieve operational efficiencies
· Assist in the training and coaching
Qualifications
· Bachelor's degree required
· 3+years’ experience preferred
· Ability to work independently and self-motivated
· Strong analytical data mindset
· Good communication (both spoken and written) and interpersonal skills
· Proficient in Excel and PowerPoint
Skilled in MS Excel, SFDC, Oracle and Sebel.
