Responsibilities:
Support (60%)
- Resolve incidents within SLA timeframe.
- Implement service requests and change requests and complete all requests within SLA timeframe.
- Perform root cause analysis, from finding to solving the problems.
- Escalate unsolvable incident / problem to the Operation Lead or Service Delivery Manager.
- Escalate to OEM / vendor / subcontractor for technical support.
- Serve as a point of contact (POC) for technical discussions and consultations with clients, vendors, and other stakeholders.
Deployment (30%)
- Ensure deployments of approved patches / releases / configuration changes for operation system and system software are implemented to change request accordingly.
- Support the integration of new technologies into existing environments.
Administration & Backup (10%)
- Maintain the configuration of the cloud system & Microsoft Active Directory infrastructure.
- Ensure proper backup of the administrated systems and performing system recovery if needed.
- Conduct regular testing to verify configuration or backup data.
Requirements:
- Minimum 2 years’ relevant experience in administration & support of a cloud system & Microsoft Active Directory.
- Dynamic, customer oriented, diligent attitude with ability to work well in a fast-paced environment.
- Good analytical skills with ability to work with others to resolve problems.
- You will learn these technologies in this project, an added advantageous if you know any of them:
- AWS cloud (full suite)
- Singapore Government Commercial Cloud (GCC)
- Active Directory Infra (MS AD, AWS AD etc)
- Reverse Proxy
- Privilege Access / Identify Management
- Enterprise Backup
- Vulnerability Management Systems
- Patch Repositories (Patch Management, Patch Manager)
- End Point Protection – Desktop, Clients
- Next Generation Firewall
- Infra Automation Platform
- Familiarity with government regulations and compliance requirements, such as IM8, data security, and privacy regulations in Singapore.
- Good understanding of GCC architecture, standards, best practices, and security requirements.
- Exposure and expertise in GCC services, features, and capabilities, including virtualization, networking, storage, databases, security, and identity/access management.
- Proficiency in cloud automation and Infrastructure as Code (IaC) tools, such as CloudFormation, Terraform, or ARM templates.
- Experience with containerization technologies, such as Docker and Kubernetes, and microservices architecture.
- Familiarity with DevOps practices, CI/CD pipelines, and tools like Jenkins, Git, and Bitbucket.
- Understanding of network concepts, such as VPN, VPC, DNS, load balancing, and security groups, within GCC environment.
- Knowledge of monitoring and logging tools, such as Azure Monitor, CloudWatch, Splunk, ELK stack, or similar, for troubleshooting and performance analysis in GCC solutions.