Position: Customer Service Officer
Location: Mountbatten - CC7
Salary: Up to $2800/month
Job Description:
- Manage incoming calls, ensuring accurate coding and resolution.
- Collect precise customer information and update records accordingly.
- Verify support agreements and warranty validity following local guidelines.
- Log all calls, including compliments and complaints, in the CRM system.
- Enter complete and accurate data into the CRM tool.
- Scheduling appointments across service centers and ensuring mobility services are offered.
- Screen technical calls and direct them to the appropriate channel.
- Provide customers with call numbers for follow-up.
- Offer timely and professional general advice to customers.
- Assist in special product campaigns or promotions.
- Coordinate services, pickups, and deliveries for customers.
- Assist in generating required daily, weekly, and monthly reports.
Job Requirements:
- Must be comfortable to do OT.
- Capable of thriving in a high-pressure and fast-paced work environment.
- Minimum 2 years of experience in the Customer Service industry.
- Minimum 2 years of experience in Call Centre support.
- Strong Customer Service skills.
- Effective Communication skills.
Attention to: Hailey
By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431
