- Minimum one (1) year of EUCD Support, ICT End User Computing or Service Desk Agent experience
- Ability to perform the daily EUCD Support operations with minimum supervision
- Possess technical skills in supporting existing and new computing devices such as desktops, notebooks and mobile devices
- Possess knowledge in IT networking and LAN to troubleshoot computer problems
- Knowledge to support Microsoft Outlook Client, MS-Office O365, Microsoft windows 10, etc
- MUST possess at least one (1) of the following certifications
- Microsoft Certified Solution Associate (MCSA) Win7/Win8 or equivalent
- Microsoft Certified Technology Specialist (MCTS) in any discipline or equivalent
- CompTIA A+ 220-801/ 220-802, CompTIA PDI+ or equivalent
