Job Responsibilities
- Ensures highest standard of service delivery to bank customers
- Monitor and respond to incoming calls/emails/social media platform/written correspondences
- Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time
- Educates the customer about the products and services
- Documentation of complaints, issues and subsequent solutions
- Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests
- Participating in individual, team trainings and meetings
Job Requirements
- Degree/ Diploma in any discipline.
- Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
- Possess excellent comprehension,communication, interpersonal skills and work etiquette.
- Good analytical skills; good in working with numbers.
- Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
- Passion for working, responsible and with good working attitude.
- Proficient in PC skills including MS Office applications.
Interested? Please contact via
Whatsapp: wa.me/6581579715
Telegram: @varicklee
We regret that only shortlisted candidates will be contacted
Varick Lee | R2197221
RecruitFirst Pte Ltd | EA. 13C6342
