Job Summary
We are seeking an organized and team-oriented Programme Sales Coordinator (PSC) to facilitate the effective execution of our diverse portfolio of climbing programmes. The PSC will work closely with the Programme Sales Executive (PSE) and part-time Programme Instructors to ensure the smooth delivery of programmes. The PSC will also manage logistical aspects and contribute to the improvement of our programmes.
Responsibilities and Duties
Primary Scope
• Coordinate and manage the logistical aspects of climbing programmes.
• Serve as the point of contact for Programme Instructors, providing necessary support and guidance for effective programme delivery.
• Ensure all safety protocols are followed during the programmes.
• Regularly report programme-related updates to Line Manager.
• Manage the scheduling of Programme Instructors, ensuring fair and efficient rosteringthat meets the needs of our programmes.
• Brief Programme Instructors on programme specifics and conduct trainingsessions as necessary.
• Coordinate the reservation of facilities for programme schedules, resolving any potential scheduling conflicts.
• Handle administrative tasks such as calendar updates, managing programme resources, and enhancing the overall customer experience in cooperation with the PSE.
• Collect and process feedback from clients and instructors to improve the flow, content, and delivery of programmes.
• Follow up with part-time instructor leads from HR, conduct interviews, and ensure the smooth onboarding of these instructors into Climb Central's instructor pool.
• Manage these newly onboarded part-time instructors, ensuring they effectively support the role of the PC.
Secondary Scope
• Assist in managing programme bookings, ensuring customer satisfaction throughout the process.
• Conduct regular reviews of programme content and suggest improvements as necessary, working closely with the PSE/PSM and Learning and Development team.
Qualifications and Skills
• Excellent organizational skills with high attention to details
• Strong interpersonal and communication skills
• Ability to juggle multiple tasks in a fast-paced environment
• An understanding of customer service principles
• Experience in event planning or coordination is a plus but not compulsory
• A keen sense of safety-consciousness is highly desirable
• Diploma or bachelor’s degree in Business or Sports Science
• Climbing experience is an added advantage
We offer a competitive compensation plan that includes a base salary along with opportunities for personal and professional growth. If you are diligent, team-focused, and excited about working in a dynamic environment, we would love to hear from you.
