- Be a part of a high-performing and professional team
- APAC role
About Our Client
Our esteemed client is a prominent player in consulting domain. They specialise on advising on strategy, policy and delivery, unlocking the power of technology to governments and world leaders !
Job Description
- Provide responsive 1st line technical support to end users enabling them to undertake their roles and responsibilities in a secure and professional environment
- Proactively monitor the ITSM helpdesk queue for requests, incidents and problems, ensuring they are acted upon promptly
- Ensure that all requests, incidents and problems are recorded within the ITSM helpdesk platform
- Ensure all end user IT assets are captured and the asset management system is kept up to date
- Configuration and maintenance of end user equipment including laptops and mobile devices
- Working with the Cyber Security Engineer to assist in maintaining the security compliance across the end user environment (laptop, mobile devices) including multi factor authentication, access to data, anti-virus protection, threat detection and loss of service
- Work with 3rd party suppliers/vendors where escalation is required to resolve an incident or request
The Successful Applicant
- Knowledge & experience of working with:
- Window 10/11
- Mac OS
- Microsoft 365
- ITSM software or other IT service desk ticket management tools.
- Excellent analytical and problem-solving skills to identify and resolve technical issues.
- Demonstrates the ability to prioritise against tight deadlines
- Desire to learn and develop new systems, platforms, and technologies
- Excellent communication skills, including the ability to communicate technical information to non-technical stakeholders
- Excellent customer service skills to ensure a high level of user satisfaction
- Ability to work in a fast-paced environment and to adapt to changing priorities
- Self-starter, able to take initiative and find a resolution to new issues and share knowledge with other team members
What's on Offer
- APAC role
- Be a part of a high-performing and professional team
