Job Description
- Have a good knowledge of local area and surrounding facilities
- Demonstrate and promote Quality Awareness amongst Front Office team
- Responds to changes in the Front Office function as dictated by the industry, company and hotel
- Coordinates and “rooms not ready” with the Front Office during periods of heavy occupancy
- Keep all departments informed about room statuses, ensure reservations are in system
- Assisting as hotel phone operator
- Ensure the smooth operation of the housekeeping department
- Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations
- To understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety
- Prepare and ensure timely delivery of daily reports to other departments executive office
