Key Responsibilities:
- Manage the day-to-day operations of the Internet Data Center (IDC) facility, ensuring smooth and efficient functioning.
- Coordinate with cross-functional teams, including IT, facilities, network operations, and security, to ensure optimal performance of the IDC.
- Implement and maintain effective procedures and policies for the IDC operations, including maintenance schedules, incident management, and disaster recovery plans.
- Monitor and manage the infrastructure systems, including power, cooling, networking, and security, to ensure high availability and reliability.
- Establish and maintain relationships with key vendors and service providers, ensuring timely resolution of issues and adherence to service level agreements.
- Develop and manage the IDC budget, including forecasting expenditures, monitoring costs, and achieving cost optimization without compromising service quality.
- Identify improvement opportunities and implement initiatives to enhance IDC operations, such as implementing automation, improving energy efficiency, or increasing scalability.
- Ensure compliance with industry best practices, local regulations, and security standards related to data center operations.
- Lead a team of IDC technicians and engineers, providing guidance, support, and training to ensure their professional growth and maintain a high-performance culture.
- Regularly monitor key performance indicators (KPIs) related to IDC operations, identify trends, and present reports to senior management as needed.
Requirements:
- Bachelor's degree in a relevant field, such as information technology, electrical engineering, or facilities management.
- Proven experience (5 years) in managing IDC operations, preferably in a large-scale data center or colocation facility.
- Strong knowledge of data center infrastructure systems, including power distribution, cooling, network infrastructure, and security systems.
- Familiarity with industry best practices, regulations, and standards related to data center operations, such as ISO 27001, Uptime Institute Tier Classification, and BICSI standards.
- Proficiency in using data center management tools, monitoring systems, and incident management platforms, such as DCIM (Data Center Infrastructure Management) and BMS (Building Management Systems).
- Excellent leadership and communication skills, with the ability to collaborate effectively with cross-functional teams and provide clear guidance to technicians and engineers.
