Key Accountabilities/Duties
(1) To provide agency with Data Center Operations function to assist agency in managing the day-to-day data center operations activities which covers the areas such as :
- 24 hours x7 days data center operations activities stand by support and 9x5 remote sites computer room operations.
- To provide escort services for work in the remote sites computer room.
- To escort vendors and also ensuring only authorized IT staffs are able to enter the HQ data center.
- Maintain the data center access log and provide monthly report to HSA.
- Manage the day-to-day backup tape management activities and work closely with the facilities management team for backup and restore requirements.
- Report daily/weekly/monthly backup status to the agency.
- Co-ordinate with Build facility management for patching of cables, power, air-con, electrical related matters.
- To assist in data center audit activities.
- To manage the environment and equipment monitoring that is in the data center.
- To manage the physical security.
- To manage and perform capacity planning.
- To manage the equipment servicing and contract management
(2) Scope of Works
- To ensure the DC and equipment are in functioning and operational condition, report if there is equipment fault.
- To assist to perform site preparations and liaise with the relevant vendors on tasks such as IT rack mount plan, structure network cabling system, power supply and electrical wiring, airconditioning, UPS and etc when required.
- To plan, coordinate and execute any shutdown and power up machines (according to operation manual and SOP) when required by the Customer, to facilitate the activities related to electricity, power maintenance and enhancements. The service shall include polling the possible affected parties, obtaining the approval from the Customer’s Representative and sending out the broadcast messages.
- To ensure that all trouble-shooting, upgrade, maintenance work and any other activities that affect data center availability must be carried out after operating hours and/or over the weekend at no additional cost to the Customer. All urgent faulty parts replacement of the equipment shall seek approval from the Customer’s Representative. The list of warranty and/or maintenance contract and documentation is covered under Server Management Services.
- To ensure all technical and operational issues, that will affect the daily operations of data center, be resolved within the stipulated Service Levels.
- To advise and propose improvements to the current processes or procedures for better efficiency and to improve the security of the data center. However, such proposals shall be subjected to the review and approval of the Customer.
- To monitor the environmental equipment in the Data Centre to ensure that they are within acceptable operating level and take corrective actions to rectify any defects affecting the following:
a) Main and Backup Incoming Power Supply
b) Uninterruptible Power Supply (UPS)
c) Cooling System (Air-conditioning) and Leakage Detection
d) Temperature and Humidity
e) Rack Space
f) Network Data/ Telecom Cabling
g) Fire Protection and Fire Alarm System Status
h) CCTV and Motion Detectors
i) Cleanliness and Tidiness
j) Equipment Movements and Storage Management
k) Secure Disposal of Media and Documentation
- To take pre-emptive measures to prevent any outage or single point of failure in the Data Centre due to environmental factors. This shall include monitoring of environmental equipment and follow-up with the Customer’s sub-contractors or building management to ensure that defects are identified and corrected.
- To ensure that all equipment in the Data Centre is serviced in accordance with the equipment servicing schedule.
- To provide 1st level onsite problem identification, problem reporting and vendor support after operating hours at no additional cost to the Customer in the event that any environment element fault alert is triggered after the operating hours.
- To liaise with the Customer’s Building Management Unit (BMU) at the Customer’s sub-contractors for the maintenance and servicing of the equipment in the Data Centre:
a) Power Supply
b) UPS
Requirements
- Work on 12-hour shifts to provide 24x7 operations support.
- Recognized Diploma in Electrical / Electronic / Computer Engineering / Information Systems.
- At least 3 years’ experience in Data Center Operations.
- Basic knowledge of following:
-Windows Server 2003/2008/2012 operating system.
- Unix and Linux operating system.
- Virtualization technologies (i.e. Vmware ESXi, Microsoft HyperV).
- Network infrastructure.
- ITSM tools for incident management and service request management.
- Preferred certifications include ITIL v3 Foundation, Certified Data Centre Facilities Operations Management (CDFOM).
- Preferred knowledge in SS564 Singapore Standard for Green Data Centre.
- Possess excellent oral and written communication skills.
- Good customer service aptitude, and strong work ethic.
- Self-driven and able to work independently as well as in a team
