Responsibilities:
- Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
- Maintain service operations documentation and guides.
- Develop supporting documentation for all Service Operation activities.
- Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
- Defect fixes and resiliency related improvements
- Assist in investigation of user reported issues
- Develop mitigating and/or preventive solutions
- Level 2 support will include attending to user queries, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirement.
- Evaluate potential solutions and make recommendations to resolve application issues and user queries.
- Log the issues received, track and monitor the progress of fixes in a timely manner, according to established Service Level Agreements (SLA)
- Involvement in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.
- Assist and involve in change management process (Change Approval, Implementation, Testing, Deployment and verification)
- Liaise closely with vendors in implementing application patches, bug fixes and any necessary upgrades in accordance with OS/Software/Security policies.
- Work with various internal teams (Infra/Database/Security/Cyber Defence/Data Centre Ops) to detect and remediate incidents, problems and changes.
- Provide periodic updates and reports to internal and user management
Requirement:
- A recognized Diploma / Degree in IT or related discipline
- At least 3 years of hands-on experience in software development and maintenance support
- Possesses an excellent understanding of business requirements and IT strategies
- General Understanding of Internet and Intranet server/application architecture and experience in working with medium/large systems involving multitier architecture and interface/integration to other systems.
- Experience in implementing multiple websites/web applications on same platforms with interdependency of data and shared features will be advantageous.
- Possess strong MS platform knowledge and skills.
- Excellent knowledge of programming / systems analysis, quality assurance, prototyping, construction, integration, and migration functions
- Full project lifecycle experience in designing and implementing large applications.
- Good problem solving and analytical skills to resolve technical problems;
- ITIL v3/v4 certification and strong service oriented experience / background preferred
- Strong Knowledge and understanding of IT industry environment and business needs
- Proven experience supporting Web / Mobile / Client based applications
Interested candidates can forward their CVs in MS Word format to [email protected]
Reg No. R1549345
Triton AI Pte Ltd
License no. 21C0661
