You will be working in Nippon Sanso Holdings Singapore company, part of the Nippon Sanso Holdings parent company. You will be reporting to the regional SEA+I IT & IS Senior Manager.
You will be responsible for leading the local IT teams across the SEA+I region to deliver exceptional IT client services to our group companies.
You will be the technology champion who can provide the roadmap and drive digitization, digitalization, and digital transformation in support of our business operations.
You will foster strong relationships with all internal and external stakeholders to deliver, manage and support quality IT services around the region.
Key Responsibilities
- Working with Regional and Local teams to deliver quality and secure IT services that are aligned with local business needs and meet regulatory and legislative requirements.
- Responsible for high quality, consistently clear and regular communications to promote the technology department and our services.
- Orchestrate and lead the local IT teams to work together as one single high performing agile team in support of the whole region.
- Work closely with vendors and service providers to innovate and manage highly cost-effective IT services.
- Create and monitor key performance metrics for continuous service improvement to deliver and exceed user expectations.
- Point of contact between Regional and Local teams to implement key initiatives for the organisation.
- Implement and maintain a Problem and Incident Management process across the SEA+I region
- Develop and maintain documentation, operational IT procedures, and troubleshooting steps
- Embrace and champion operational excellence at all levels of IT/IS operations in all the teams in the region
General Requirements
- Over 8 years experience in general IT and more than 3 years experience in regional IT client services management with global organizations
- Demonstrated experience in the leadership and management of IT staff across different countries and cultures.
- Experience in general IT governance (organizational management, technology evaluation, vendors management, program planning etc.)
- Project Management and decentralized team coordination experience
- Well-rounded IT technical knowledge across end user computing environments and ITIL service management
- Relevant certifications (e.g. Information Technology Infrastructure Library, Microsoft Certification, Certified Information Security and/or Project Management Professional, …) are a plus.
- Fluent in English, both spoken and written (C1 English level)
- Experience with different cultures and languages in Asia would be a plus
- Bachelor or Master degree (Computer Science) or equivalent through experience
- Flexibility to travel (25-30% travel)
