Customer Care Service / Telemarketer
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Work with team members on the call floor to meet sales and performance goals
Maintain detailed records of outgoing and ingoing calls as well as follow up information and outcomes
Meet or exceed projected weekly and monthly sales goals
Intercept and respond to customer complaints or concerns with products and seek to resolve the problem while adhering to company policy
Accurately document the customer's personal information including phone number, address and other order information
Persuasively engage the customer in conversation to explain how the item will add value to their lives and meet their needs
Ask relevant leading questions to understand the customer's needs and recommend the best product or service for their purposes
Follow prepared sales script to provide accurate information about a products price, features and benefits
Qualifications for Telemarketer
1-3 years of previous experience in customer service or telemarketing preferred
Able to accept constructive criticism and continually improve sales techniques
Experience handling and processing payment information over the phone is advantageous
Ability to promote a product or service using persuasive language and techniques
Fluency in English is essential, bilingual is preferred
Excellent communication and interpersonal skills
Professional experience using online forms to enter payment and personal information
Experience in a position where meeting sales goals was important indication of performance
